scatter99 Privacy Policy

This page describes what data we collect when you use scatter99 and how we keep that data protected. Our privacy commitments apply across all access points—web browsers, Android app, and iOS browser sessions—and across all game categories: football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (roulette, baccarat, blackjack, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). We treat your personal information with care and transparency.

When you open an account on scatter99, we collect information necessary for identity verification, payment processing, and account security. We encrypt sensitive data, store it separately from gaming activity, and retain it only as long as required by law or our operational needs. We do not sell your personal data to third parties, and we limit internal access to staff who need it for their roles.

Our privacy practices comply with Indonesian data protection standards and international best practices. This policy explains what we collect, how we use it, who has access, your rights, and how to contact us with questions. By using scatter99, you consent to the practices outlined here.

What data we collect on scatter99

We collect several categories of information to operate scatter99 safely and fairly. First, we collect identity data: your full legal name, date of birth, national ID number (KTP or passport), a copy of your ID document, a recent selfie, and address proof. This information is mandatory for account opening and is required under Know-Your-Customer (KYC) regulations to prevent fraud and money laundering.

Second, we collect contact information: your email address, phone number, and optionally a backup email or phone for password recovery. We use this to send account notifications, verify your identity, and communicate support responses during standard business hours (08:00–20:00 Jakarta time).

Third, we collect payment data: the payment methods you register (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account details), your deposit and withdrawal history, transaction amounts, and times. We store payment method details securely so you can withdraw to the same destination without re-entering details each time. We do not store your full bank account number or credit card number; instead, we tokenize this sensitive data so only your payment processor holds the full details.

Fourth, we collect gaming activity data: every bet you place, every spin on slots like Mahjong Ways or Fortune Tiger, every hand at live tables, every withdrawal request. This data is stored in your account history and is used to settle disputes, detect fraud, and improve our service. Gaming activity is logged with timestamps and outcomes so you can review your history at any time.

Fifth, we collect device and access data: your IP address, device type (Android, iOS, or desktop), browser type, approximate location (at city level from IP geolocation), and session times. We use this to detect suspicious login attempts (e.g., access from a new location within minutes of previous access) and to optimise our platform for different devices and networks.

Cookies and tracking: We use session cookies to keep you logged in during your scatter99 session. These cookies expire when you close your browser. We do not use persistent cookies or third-party tracking pixels, so your browsing on scatter99 is not followed across other websites.

How we use your data on scatter99

We use your identity data to verify that your account belongs to you and no one else. This verification is required before you can deposit, withdraw, or access all game categories. We compare your submitted documents against official records and detect duplicate accounts to prevent fraud. If verification fails, we provide feedback so you can resubmit corrected documents.

We use contact information to send you transaction confirmations, password-reset links, support responses, and occasional service notifications (e.g., scheduled maintenance). You can manage email notification frequency from your account settings. We do not send marketing emails or promotional offers unless you explicitly opt in.

We use payment data to process your deposits and withdrawals, prevent duplicate transactions, and detect unusual patterns (e.g., rapid deposit-and-withdrawal cycles or changes in destination address). Our fraud team reviews larger withdrawals to confirm the destination matches your verified account before processing. We share payment data only with our payment processors (e.g., mobile banking's backend system, your bank's virtual account provider) to complete transactions.

We use gaming activity data to settle bets, resolve disputes, and calculate session statistics for your account dashboard. For example, if you request a hand replay in a live baccarat game, we retrieve the video and game logs to verify the outcome. We also use aggregate gaming data (anonymised, non-identifying) to report on game return-to-player percentages and audit compliance.

We use device and access data to detect account takeover attempts and to optimise page load times for different connection speeds. If we notice login attempts from multiple countries in rapid succession, we may temporarily lock your account and send a verification email to confirm you initiated the login. This is a security measure to protect your balance.

Data security on scatter99

We encrypt all data transmission using TLS 1.2 or higher. Identity documents and payment details are encrypted at rest using AES-256. Access to your data is logged and restricted to authorised staff only. We do not back up your password in plaintext; instead, we store a cryptographic hash.

Data retention and third-party processors

We retain your identity documents for seven years after account closure, as required by anti-money-laundering regulations. We retain gaming activity logs for seven years so we can audit compliance and resolve historical disputes. We retain payment records for seven years to comply with financial regulation. You may request deletion of your personal data under applicable privacy law; we honour such requests within 30 days, except where legal obligation requires us to retain the data.

We engage third parties to process your data on our behalf. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking operators) receive payment information necessary to process your transactions. Our hosting provider (data centre in Southeast Asia) stores your encrypted account data. Our email service provider sends transactional emails (verification links, password resets, support replies). Our fraud detection service (third-party tool) analyses patterns in your access and transaction data to flag suspicious activity.

These third parties are contractually required to protect your data with security standards equivalent to ours. We do not allow third parties to use your data for their own marketing or analytics purposes. Our data processors are located in Southeast Asia, so your data may be stored outside Indonesia but within the region. You remain subject to Indonesian privacy law regardless of server location.

Your rights on scatter99

You have the right to access your personal data at any time by logging into your scatter99 account. Your account dashboard displays your identity status, registered contact information, payment methods, and full gaming history. You have the right to correct inaccurate information; contact our support team if you find errors in your profile.

You have the right to request deletion of your account and associated personal data. We process deletion requests within 30 days. Once deleted, your account cannot be reinstated, and we cease all processing of your data except where legal obligation (e.g., tax or anti-money-laundering rules) requires us to retain records. In such cases, we retain only the minimum data required and keep it confidential.

You have the right to data portability. If you want a copy of your personal data in machine-readable format (e.g., CSV or JSON), contact our support team with your request. We provide a copy within 14 days.

You have the right to object to processing of your data for certain purposes. For example, if we contact you about account security and you prefer a different contact method, we will respect that preference. However, we cannot stop collecting data necessary for account opening, payment processing, and fraud detection.

1

Account access and correctionRight 1

Log in to your scatter99 account dashboard to view and update your profile, contact information, and registered payment methods at any time.
2

Data export requestRight 2

Contact our support team to request a copy of your personal data in machine-readable format. We respond within 14 days.
3

Account deletionRight 3

Request permanent account deletion via support. We delete your data within 30 days, except where legal retention rules apply.

Children and scatter99

Our services are not intended for users under the legal age in their jurisdiction. We do not knowingly collect data from minors. If we discover that an account belongs to a minor, we immediately suspend the account and return any balance to the registered payment method. If you believe a minor's data has been collected on scatter99, contact us immediately so we can investigate and correct the issue.

Contact us about privacy on scatter99

If you have questions about our privacy practices, concerns about your data security, or requests to exercise your rights, contact our privacy team via the support portal in your scatter99 account. We respond to privacy inquiries within 10 business days during standard hours (08:00–20:00 Jakarta time, Monday–Friday). Your inquiry is treated confidentially and is not logged alongside your gaming activity.

We review this privacy policy periodically and update it if our practices change. We notify you of material changes at least 14 days before they take effect by posting an updated version on this page and sending an email to your registered address. Your continued use of scatter99 after the effective date of updated terms constitutes acceptance of the revised policy.

Our commitment to scatter99 users across Jakarta, Surabaya, Bandung, Medan, and all supported jurisdictions is that your personal data remains protected, your gaming activity remains private, and your balance remains yours. We take privacy seriously and invite you to contact us if you have concerns.