scatter99Terms of Use

When you open an account on scatter99, you enter into an agreement with us governed by the terms set out on this page. These terms apply to all users accessing our sportsbook, live-dealer tables, slot games, and esports markets through scatter99.id or our mobile app. We enforce these terms consistently across all accounts and all game categories—football betting on Liga 1 and Champions League, live roulette and baccarat tables, slots like Aviator and Sweet Bonanza, and mobile-esports markets.

Our platform operates under the condition that services are available only where local law permits. We do not knowingly offer our service in jurisdictions where online gambling or sports betting is prohibited by statute. Users are responsible for verifying that their access and use of scatter99 comply with their own jurisdiction's law. We maintain the right to restrict or terminate access to any account if we determine, in our reasonable judgment, that the user or account is operating outside permitted jurisdictions or in violation of applicable law.

This document outlines account-opening requirements, deposit and withdrawal terms, bonus conditions, game rules, dispute resolution, and our data handling practices. By registering on scatter99, you acknowledge that you have read and agree to these terms.

Account opening and identity verification on scatter99

All accounts on scatter99 require successful identity verification before you can deposit, withdraw, or access any game. We follow Know-Your-Customer (KYC) standards, which means we ask for your full legal name, date of birth, national ID number (KTP or passport), a recent selfie, and address proof. We use this information to confirm your identity and detect fraudulent or duplicate accounts.

We process verification submissions during business hours (08:00–20:00 Jakarta time, Monday through Friday). Most verifications complete within 2–4 hours. If your submission is rejected—for example, if your ID photo is unclear or your submitted name does not match your account registration—we provide specific feedback so you can resubmit corrected documents. Appeals to rejected submissions are reviewed within 24 hours.

Your identity information is encrypted and stored separately from your gaming activity and account balance. We do not share your personal data with third parties except where required by law. We retain your identity documents for seven years after account closure, unless a shorter retention period is permitted by law. You may request deletion of your personal data under applicable privacy regulations; contact our support team to initiate this request.

Deposits, withdrawals, and payment terms

We support deposits through multiple Indonesian payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via virtual accounts (mobile banking, local payment, online payment, e-wallet). We charge no deposit fee, though your bank or e-wallet provider may apply transaction charges. Minimum deposits start at our welcome offer; maximum single deposits are typically our welcome offer, though you may deposit multiple times consecutively.

Deposits are processed according to the timeline of the payment method you select. mobile banking and e-wallet deposits typically complete within subject to verification. Bank virtual account deposits may take 2–4 hours on weekdays or longer on weekends, depending on your bank's clearing schedule.

We reserve the right to request additional documentation (e.g., proof of address, bank statements) before processing withdrawals above certain thresholds, in order to comply with anti-money-laundering regulations. We do not charge withdrawal fees; however, your receiving institution may apply charges depending on transaction type and size.

Game rules, odds, and settlement on scatter99

All our games—sports betting, live-dealer tables, and slots—operate according to published rules displayed in-game or in our game guides. For sportsbook markets (Liga 1, Piala AFF, Champions League, and other football tournaments), we settle bets based on official tournament outcomes. For live-dealer games (roulette, baccarat, blackjack, Dragon Tiger, sic bo, Andar Bahar), we settle based on dealer actions and card/wheel outcomes recorded on video. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), we settle based on the random-number-generator output for each spin.

All live-dealer spins and hands are recorded on video from multiple camera angles. If you believe a settlement outcome was incorrect, you may request a hand or round replay within 48 hours of the event. We review your replay request and, if we identify a genuine error, we adjust your account balance accordingly.

We do not guarantee any outcome or minimum return. All games involve risk, and losses are possible on any bet or spin. Game odds, house edges, and theoretical return-to-player percentages for slots are displayed in each game's published rules or paytable.

Bonus terms and promotional offers on scatter99

We may offer time-limited promotional credits or bonus features to new or existing users. Any promotional offer is subject to terms specific to that promotion, which we display clearly at the time of offer. Common bonus terms include: (a) the bonus applies only to specified game categories; (b) the bonus expires if unused within a specified period (typically 7–30 days); (c) the bonus may require a minimum deposit or play-through condition before withdrawal is permitted; (d) winnings from bonus credits may be subject to maximum payout limits; (e) we reserve the right to cancel a bonus if we detect abuse (e.g., rapid deposit and withdrawal, or collusion with other accounts).

We communicate all active promotions through the scatter99 app or website. If a promotion is cancelled or modified, we notify affected users at least 48 hours before the change takes effect. Promotional balances are separate from your main account balance and do not transfer between game categories unless specified in the promotion terms.

Account suspension, closure, and dispute resolution

We may temporarily suspend or permanently close your scatter99 account if we detect: (a) use of prohibited payment methods or stolen funds; (b) account sharing or operation by multiple users; (c) exploitation of system glitches or bonus terms; (d) access from prohibited jurisdictions; (e) repeated failed identity verification; or (f) violation of any term on this page. If we suspend or close your account, we notify you via your registered email and provide a summary of the reason (unless doing so would compromise law-enforcement investigations).

If you believe your account has been suspended or closed in error, you may appeal within 30 days by contacting our support team. We review appeals within 48 hours during business hours. If we uphold the suspension or closure, we process any remaining account balance as a return to your registered payment method within 10 business days.

If you have a dispute regarding a game outcome, payment processing, or bonus terms, contact our support team via the in-app help portal. We respond to disputes within 4 hours for general matters and 2 hours for urgent issues (account locked, payment failed). If we cannot resolve your dispute internally, we offer a formal complaints procedure: you may submit a written complaint (email) detailing the issue, the date, the account, and the resolution you seek. We review formal complaints and provide a written response within 14 calendar days.

Limitation of liability and changes to terms

We provide scatter99 "as is" without warranty of uninterrupted service or accuracy of game outcomes beyond our published rules. We are not liable for losses arising from system downtime, connectivity failures, or user error (e.g., incorrect bet placement). We are liable for settlement errors caused by our system malfunction, and we will correct such errors and adjust your balance if identified within 48 hours of the error.

We may modify these terms at any time by posting the updated version on this page. Changes become effective 14 days after posting unless we notify you of an urgent change (e.g., to comply with new law), in which case the change may take effect immediately. Your continued use of scatter99 after the effective date constitutes acceptance of the revised terms.

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  Account eligibilityTerm 1

  You must be of legal age in your jurisdiction to use scatter99. We do not offer accounts to users in jurisdictions where online gambling is prohibited by law.

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  Funds securityTerm 2

  We segregate user funds from our operational funds and hold them in trust accounts. In the event of our insolvency, your funds are protected and prioritised for return.

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  Data privacyTerm 3

  We protect your personal data using industry-standard encryption (TLS 1.2+). See our privacy policy for details on data retention and third-party sharing.

Our commitment to fair play and transparency on scatter99

We are committed to providing fair, transparent gaming on scatter99. All our live-dealer games (roulette, baccarat, blackjack, Dragon Tiger, sic bo, Andar Bahar) operate with live video from certified studios. All slot games use certified random-number generators, audited monthly by an independent third party. All sportsbook odds are calculated transparently and displayed before you place a bet.

We maintain a public compliance log documenting our audit results, game return-to-player statistics (for slots), and suspension/closure reasons (non-identifying). This log is available on our About us page and is updated quarterly.

We encourage users to contact our support team if they notice any irregularity in game outcomes, payment processing, or account management. We treat all support requests seriously and respond within the timelines specified in these terms. Your trust in scatter99 depends on our consistency in applying these rules fairly to all users across all cities—Jakarta, Surabaya, Bandung, Medan—and all supported jurisdictions.